Branch banking usage in Finland 2019-2024, by quarter
Branch banking usage remained exceptionally low in Finland between 2018 and 2024. According to Statista's Consumer Insights, the share of bank account holders who processed banking affairs in person in a branch was seven percent in the first quarter of 2024, one percentage point higher than the previous quarter. Customers in Finland much prefer the less traditional ways of banking, such as mobile and online banking. This can be seen, for instance, in the exceptionally high mobile banking usage in the country.