Quality perception of leading bank brands in Zambia 2022
Based on a survey conducted in Zambia between December 2021 and May 2022, around 76 percent of the respondents perceived First National Bank (FNB) as a financial institution of good quality. This ranked FNB as the highest rated in terms of quality. Furthermore, Zanaco and Standard Chartered ranked second and third with 64 percent and 63 percent, respectively. Notably, Ecobank ranked relatively higher in Francophone nations than in non-Francophone countries.