Monthly number of e-commerce claims in Peru 2020-2021
complaints for poor e-commerce performance. Of these, approximately 63 percent took place in the months of June and July, where a total of 37,852 complaints were made.
In 2020, the high demand for online purchasing in Peru during the COVID-19 pandemic posed a challenge for many businesses to provide quality e-commerce services. That year, the Peruvian competition authority INDECOPI registered up to 60,000